ERIK TAYLOR / 2026LITTLETON, COLORADO / MOUNTAIN TIME

SENIOR PRODUCT DESIGNER

Clarity before execution.

Strategic UX for B2B SaaS and enterprise products. I connect research, journey mapping, design systems, and custom AI tooling so teams can make better decisions and ship with confidence.

Explore selected work View résumé (PDF)

WFG Agent Portal responsive design mockup showing desktop, tablet, and phone layouts — IN THE WORK / WFG AGENT PORTALRESPONSIVE DESIGN MOCKUP ↗

Three decisions at a glance

SELECTED CASES / DIRECT EVIDENCE

JEMINTERNAL USE

Decision: Make AI-generated journey maps editable and reviewable.
Evidence: Ten fixes shipped in week one. Time saved is estimated, not measured in a controlled study.

Open case

IBM GuidebookLAUNCHED

Decision: Replace a visual video library with a task-grouped text index.
Evidence: Seller feedback drove the change; the Guidebook launched. Adoption percentage was not tracked.

Open case

WFG Agent PortalDESIGNED

Decision: Bring sales tools and team oversight forward for different agent roles.
Evidence: Research and usability testing shaped the designs. Post-launch results are unmeasured.

Open case

01 / SELECTED WORK

Work with a reason behind it.

Three cases show how I find the real problem, make tradeoffs visible, and carry evidence into product decisions.

01 — ENTERPRISE PRODUCT / TRANSAMERICA

WFG Agent Portal

DESIGNED

From one dashboard to role-based paths. Agent research shaped designs that brought sales tools forward for licensed agents and team oversight forward for senior agents.

ROLE UX & system designFOCUS Agent research & role-specific paths

View case study

02 — CONTENT PRODUCT / IBM

Digital Sellers Guidebook

LAUNCHED

Sellers wanted fast wayfinding. Their feedback moved my video-library design from a visual gallery to a task-grouped text index with audience tags inside the launched Guidebook.

ROLE Product ownership & UXFOCUS Task-based video wayfinding

View case study

Detail of friction and recommended-fix cards in an illustrative JEM journey map using fictional ACME Corp content — FRICTION → RECOMMENDATION / FICTIONAL EXAMPLE

03 — AI PRODUCT / TOVUTI

JEM

INTERNAL USE

AI synthesis stays editable. Teams scope the sources, revise the journey map, and decide what to trust. Ten fixes shipped in the first week of internal use.

ROLE Product design & architectureFOCUS Editable, reviewable AI output

View case study

Explore all work

02 / HOW I WORK

Clarity is a practice.

I work upstream, where research becomes direction, and stay close enough to delivery for the decisions to survive implementation.

01RESEARCH

Find the real constraint

Use interviews, support signals, and journey evidence to locate friction and separate fact from assumption.

02SYSTEMS

Make decisions repeatable

Turn one-off solutions into patterns, tokens, and standards teams can actually maintain.

03DELIVERY

Build with the team

Work with product and engineering through scope, handoff, accessibility, and the edge cases after launch.

03 / ABOUT

Enterprise depth, human judgment.

I’m Erik Taylor, a Senior Product Designer based in Littleton, Colorado. Across 8+ years of product and UX design at IBM, Transamerica, and Tovuti, I’ve worked from research through shipped interfaces on complex products.

My current focus is B2B SaaS, accessible design systems, journey mapping, and AI-assisted workflows that keep evidence visible and people in control.

More about my background ↗

04 / GET IN TOUCHOPEN TO SENIOR ROLES

Let’s make the next decision clear.

I’m open to senior product design roles and selective fractional work. For a new opportunity, email me and I’ll respond within two business days.

Email Erik